Kaseya Enhances Technician Experience And Improves Automation With Kaseya VSA 9.4 For Remote IT Monitoring and Management

Kaseya recently announced the general availability of Kaseya VSA 9.4, the company’s flagship IT management platform that specializes in remote monitoring and management solutions for Managed Service Providers (MSPs) and small to mid-size businesses. Designed for on-premise, cloud-based and hybrid cloud environments, Kaseya leverages advanced analytics in conjunction with machine learning algorithms to create baselines of infrastructure and application performance. In addition to the development of baseline analytics regarding a company’s infrastructure, Kaseya remediates and proactively mitigates performance degradation and relevant IT issues of interest. Kaseya VSA 9.4 boasts enhanced support functionality for technicians that empowers customers to perform remote troubleshooting of IT infrastructures, even in cases marked by the lack of the installation of a Kaseya agent. Enhancements to the Kaseya technician experience also include the ability to troubleshoot issues from a mobile device as well as the related capability to deploy and use the technician’s preferred support applications on any device. Technicians using Kaseya also enjoy the benefits of a centralized search platform that accelerates access to users, groups and other views of the organization in question. Moreover, Kaseya technicians can now use a single dashboard to remotely managing networked devices such as printers and routers.

Separate from its slew of technician-related enhancements, Kaseya VSA 9.4 features updated discovery capabilities that improve the discovery and tagging of devices within a customer’s infrastructure as well as multi-subnet scanning support that facilitates the discovery of infrastructures spanning more than one network boundary. Kaseya VSA 9.4 strengthens Kaseya’s positioning as a leading IT management platform for MSPs and SMBs, particularly given the enhanced operational agility it confers on technicians and customers with respect to augmented remote support functionality. Expect Kaseya’s footprint in the IT management space to grow as the corresponding market for remote monitoring and management solutions expands in tandem with the proliferation of hybrid cloud infrastructures and their attendant demands for increasingly sophisticated and simple IT management frameworks.


Kaseya Announces Release Of Kaseya Traverse 9.3, Machine Learning-based IT Management Platform For Hybrid Cloud Infrastructures

On May 9, Kaseya announced the release of Kaseya Traverse 9.3, an IT management platform for service providers that supports the management of hybrid cloud infrastructures. Kaseya’s proprietary machine learning and predictive analytics technology enables customers to identify the root cause of performance issues within their infrastructure. The Kaseya platform proactively identifies causes of performance degradation by means of analytics on infrastructure and application performance. The machine learning-based qualities of Kaseya’s infrastructure allows the platform to recognize the specificity of each customer’s infrastructure and iteratively refine analytics on anomalous or aberrant behavior that can embrace the heterogeneity of IT infrastructures and their corresponding implementations. Mike Puglia, chief product officer of Kaseya, remarked on the value of Kaseya Traverse with respect to hybrid cloud deployments as follows:

In today’s complex hybrid cloud environments, MSPs, SMBs and large enterprises alike require a solution such as Traverse to help them reduce downtime for their IT services. The days of monitoring servers and routers in an isolated silo are gone. Businesses today require tools such as Traverse that offer real-time tracking and correlation of the business impact these devices have on overall IT services.

Here, Puglia comments on how Kaseya delivers a holistic approach to cloud monitoring that dispenses with siloed methods of understanding the performance of servers and routers as illustrated by the graphic below:

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The screenshot above gives  customers visibility into network traffic within a hybrid cloud infrastructure across multiple environments and infrastructure components. Kaseya Traverse 9.3 supports more than 40 new devices and continues to enhance its monitoring and analytic capabilities for Managed Service Providers and small to midsize businesses. The platform currently supports the Amazon Web Services public cloud in addition to other vendors such as Nimble Storage and Dell Compellent. As the space dedicated to cloud-based monitoring solutions continues to evolve, Kaseya Traverse 9.3 will need to continue sharpening its product differentiation in order to effectively complete against a proliferation of vendors that offer IT management solutions for hybrid cloud infrastructures. In the here and now, however, the platform’s impressive machine learning capabilities enable it to scalably embrace the radical heterogeneity of contemporary IT infrastructures in ways that swiftly support root cause analytics and the proactive resolution of IT performance issues.

Kaseya Releases Version 9 of Its Enterprise Mobility Management Platform At A Disruptive Pricepoint

IT management provider Kaseya today announced the launch of Release 9 of its Enterprise Mobility Management (EMM) platform for mobile devices and their attendant applications. EMM delivers a suite of products and services that help small to midsize business tackle the challenge of managing the proliferation of devices used within their IT infrastructures. More specifically, EMM integrates bring you own device (BYOD) management, mobile device management and mobile application management capabilities in a way that empowers IT administrators to manage devices, applications and their associated policies and procedures by means of one application. Kaseya’s EMM platform boasts rapid onboarding of devices in conjunction with the rapid deployment of policies and procedures for authorizing authentication and access protocols for different devices. The integration of mobile device management with BYOD allows customers to centralize and automate the control of devices such as laptops, PCs, servers and smartphones within the purview of their network infrastructure. Importantly, Release 9 introduces Kaseya’s private cloud as the foundational infrastructure for EMM, thereby giving customers the elasticity, scalability, redundancy, failover and unified security specific to well architected cloud infrastructures. Launched at a disruptive price point based on a monthly fee per user as opposed to per device, Release 9 of Kaseya’s Enterprise Mobility Management platform promises to consolidate Kaseya’s market positioning within the IT management landscape for SMBs by delivering enhanced operational simplicity for device and application management in addition to attractive pricing that leverages Kaseya’s newly introduced private cloud. Founded in 2000, Kaseya serves over 10,000 customers in 20 countries.

Kaseya Release 8 Adds Security And Compliance Functionality To Its Cloud Monitoring Platform

Kaseya recently announced the launch of Kaseya Release 8, which adds security and compliance features to its cloud monitoring platform. Kaseya 8 bolsters the ability of small to mid-size organizations to manage their IT infrastructure and applications by means of enhancements to Kaseya Remote Control that empower IT administrators to remotely perform work on servers and workstations. Moreover, Kaseya’s AuthAnvil product helps companies manage IT-related authentication protocols, including two factor authentication, single sign-on and password management functionality. AuthAnvil also enables users to customize the list of applications included within the purview of single sign-on applications as illustrated below:

Furthermore, Kaseya 8 claims enhanced centralized management functionality for Microsoft Office 365 and SharePoint Online. In addition, the platform delivers service level tracking software to automate compliance with service level agreements in conjunction with the delivery of notifications that signal cases in which a SLA stands a danger of violation. Overall, Tuesday’s release pivots the product toward security and compliance functionality for SMBs by delivering out of the box functionality that can assist organizations monitor compliance with SLAs and assure the implementation of robust identity access management features. As told to Cloud Computing Today in a phone interview with Kaseya’s CEO, Yogesh Gupta, the company’s primary client base consists of SMBs sized at roughly 50 to 250 employees. The latest release delivers security and compliance solutions that can be readily implemented by companies that fit the profile of Kaseya’s customer base that are seeking to ensure the security of their IT infrastructures. That said, cloud security and compliance are hot topics for virtually any organization with a cloud deployment, so Kaseya will need to ensure its offering can meet the demands of its customers as they grow and undertake more complex cloud and application deployments.

Kaseya Launches SaaS Monitoring Tool For Hybrid Clouds And Distributed Computing Environments

Today, Kaseya announces the general availability of Kaseya Traverse, its SaaS cloud monitoring solution for on premise, private cloud and public cloud environments. The uniqueness of Kaseya Traverse consists of its ability to “traverse” a multitude of cloud infrastructures while delivering centralized, integrated reporting for the entire ecosystem in question. Whereas proprietary cloud monitoring solutions such as CloudWatch by Amazon Web Services deliver performance reporting and monitoring solutions specific to their own, native cloud infrastructure, Kaseya Traverse can be configured to monitor a heterogeneous cloud environment marked by the coexistence of several hosting technologies and platforms. The Kaseya solution provides a diverse range of performance monitoring and analytics on hardware, networks, applications and usage patterns as illustrated by the dashboard below:

Kaseya leverages an architecture designed for distributed analytics, data processing and data gathering that fittingly corresponds to the task of monitoring the infrastructures of dispersed, heterogeneous IT environments. The platform features SLA monitoring, issue identification and resolution with respect to application performance and machine learning-based analytics that identify true anomalies in traffic or usage related patterns as opposed to organic variations and cycles. Given that the current state of enterprise cloud computing almost invariably features some combination of on premise, private cloud and public cloud deployments, Kaseya Traverse is likely to be well received by customers that are seeking a centralized monitoring, reporting and analytics solution in contrast to an amalgamation of discrete reporting applications. Moreover, its ease of deployment as a SaaS application and distributed computing capabilities render it a particularly attractive cloud monitoring tool insofar as its architecture is designed with the specific needs of heterogeneous cloud computing environments in mind.