xMatters Releases Enhanced Platform For Targeted Notifications To IT Teams For Operational Continuity

xMatters Inc. today announces the latest release of its cloud platform for enterprise alerts and notifications. Designed to deliver notifications and messaging that enable business continuity and the availability of mission-critical applications, xMatters enables IT teams to alert key stakeholders of service disruptions, technical issues, external emergencies or other sources of business and technology interruption. The new release features enhanced collaboration functionality, an upgraded integration agent, improved mobile support and messaging capabilities as well as increased data quality. The xMatters platform enables enhanced communication between teams encountering an incident that threatens to disrupt day to day operations by enriching the quality of the user interface for collaboration and its attendant messaging capability as illustrated below:

The screenshot above illustrates an incident that requires attention and an accompanying message to a team member to take ownership of the event in question given the unresponsiveness of a different team member. The xMatters user interface provides a method for the responsive team member to elaborate on the chosen course of action by way of a comment that correspondingly updates the larger, background reporting dashboard featuring blue, green and red squares. As shown above, today’s release illustrates features the ability to add two-way, free text notes about an incident as it unfolds. In addition, customers can configure xMatters deployments to notify immediate team members, vendors, senior management and executives as deemed appropriate. Importantly, xMatters also delivers enhanced integrations between the xMatters cloud and on premise enterprise applications both behind and outside the purview of corporate security and enterprise firewalls. The integration of the xMatters cloud with on premise applications enables IT teams to configurae notifications from xMatters by configuring rules that automatically identify issues such as a database failure or anomalies in network traffic. The conjunction of the ability of the xMatters cloud to automate application integrations with its rich user interface for collaboration and messaging renders today’s release an especially valuable addition to the exploding space of business continuity software. Expect xMatters to build on its early traction in the targeted notification space, particularly as the larger market for cloud-based collaboration software deepens its footprint within the enterprise.


Teambox Announces Availability Of On-Premise Solution Behind Enterprise Firewall

Today, Teambox announces the availability of an on-premise version of its popular cloud-based collaboration software. Driven by security and compliance considerations for customers that are not ready to host company data within cloud-based environments, Teambox’s on-premise solution provides all of the functionality of its collaboration platform behind the customer’s firewall. Customers access the on-premise Teambox solution using an internal URL that very closely resembles the access procedure for customers on the cloud-version. The key difference with the on-premise solution is that customers can leverage their own IT security protocols to ensure corporate compliance with the use of Teambox for data governed by regulatory protocols such as Sarbanes-Oxley and HIPAA. In an interview with Cloud Computing Today, Teambox CEO Dan Schoenbaum remarked that the on-premise solution had met with an overwhelmingly enthusiastic reception from the market such that it claimed several paying customers prior to its official launch. The solution is intended to render Teambox available to customers that are still in the process of migrating to the cloud but have yet to define their IT strategy in ways that accommodate the use of cloud-based applications hosted outside the purview of their firewall and data centers. Schoenbaum elaborated that business owners within enterprises are rapidly adopting Teambox as an alternative to SharePoint to increase collaboration and stakeholder engagement in user friendly, operationally simple and cost-effective ways.