xMatters Enhances Intelligence Of Its IT Incident Management Platform

xMatters recently enhanced its platform for facilitating communication to respond to IT incidents and reduce business downtime. The xMatters cloud-based platform allows teams to quickly alert IT stakeholders to service disruptions and automate workflows that promote effective incident response and updates. Enhanced xMatters functionality includes improved scheduling capabilities, more robust conferencing and reporting functionality, deepened integration with third party systems that contain data relevant to the population of incident tickets and improved mobile functionality for Android and iOS applications. Collectively, the upgrades consolidate the leadership position had by xMatters in the space of communication and workflow management platforms for business processes by improving the operational agility required to expeditiously respond to service disruptions and IT incidents.

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